Assignment - Your healthcare facility has incorporated a new survey. The intent of the survey is to measure patient satisfaction. Your task is to review the data file of the patient satisfaction results and then create a report card that summarizes the results for Senior Management.
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Answer - PATIENTS SATISFACTION REPORT CARD
Introduction: A healthcare facility conducted a new survey to see the patient's satisfaction level. Total 213 patient's response was collected.
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Table:1 Overall healthcare facility satisfaction among patients
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Variables
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n
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%
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Overall visit Rate
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Excellent
|
150
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70.42
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Very Good
|
47
|
22.07
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Average
|
16
|
7.51
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Not so good
|
0
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0.00
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Total
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213
|
100.00
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Understanding of own health
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|
Yes
|
145
|
68.08
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Not really
|
26
|
12.21
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I wish I knew more
|
42
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19.72
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Not so good
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0
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0.00
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Total
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213
|
100.00
|
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Financial Options
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Yes
|
118
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55.40
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No
|
41
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19.25
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I already understood my financial options
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54
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25.35
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Total
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213
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100.00
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Waiting Time
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no
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180
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84.51
|
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1-14 minutes
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20
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9.39
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15-30 minutes
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8
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3.76
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30-45 minutes
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3
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1.41
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over 45 minutes
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2
|
0.94
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Total
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213
|
100.00
|
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Staff Greet
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|
yes
|
180
|
84.51
|
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no
|
15
|
7.04
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I don't recall
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18
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8.45
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Total
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213
|
100.00
|
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Referral of family member
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yes
|
155
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72.77
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no
|
35
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16.43
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not sure
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23
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10.80
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Total
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213
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100.00
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Results: Patients were rating on overall visit. It was seen that 70.42% patients were excellent rating and 22.07% were very good rating. From this result it was conclude that the overall visit rate satisfied the 80% criteria. But good understanding of own health did not match the criteria (68.08%). Similar results are fond in explanation of financial options (55.4%) and Referral of family member (72.77%).
There was no waiting time. It was reported by 84.51% patients and good staff greet was also reported by 84.51% patients.
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