MGT206 Risk Management and Quality Assignment - Southern Institute of Technology, New Zealand
Activity Title: Evaluate and Design Quality Management Plans - Develop a quality management plan.
Assessed Learning Outcomes:
- Analyse the principles of quality control in projects.
- Examine the common methods of evaluating quality in projects.
- Develop a quality management plan.
- Undertake, with rationale, corrective action to address a quality management issue in a specific example.
1. Critically evaluate and compare the three quality management plans, which are provided in Reading Activity 8 in the Course Materials folder on Blackboard, and cover the following:
Adherence to major quality management principles.
Potential application of their principles to project management.
Undertake and rationalize corrective actions to address quality management issues.
2. Design a quality management plan for a project of your choice.
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Answer - QUALITY MANAGEMENT PLAN
Introduction
Quality management is the process of overseeing the tasks and activities of a project to avail the superior outcome of the projects. Quality management ensures the grade of superiority and eminence of a project. This report aims to develop a quality management plan for the project of a construction work. There are a number of quality management principles like focus on customer, engagement of people, approach of project process that are significant to maintain and preserve the quality of outcome of the projects. This report aims to cover the factors, principles of quality management for the conducted construction project. The quality management plans in case of construction works play a significant role to ensure the sustainability of the project deliverable, meet the satisfactions of the clients, control the cost of the project, lessen the probability of damage or structure fail and create a good impression of the project management team as well. A literature review is to be performed with the purpose to understand the facts, issues and aspects of quality control management for the construction project. The report includes the evaluation of the different quality management plans. The principles of different quality management plans will be assessed for the outcome of the best quality control plan for this chosen construction project. This report will include the issues and concerns identified in the part of literature review and there probable corrective measures and quality control plans.
Literature review
The Journal "Importance of Quality for Construction Project Success" has highlighted the factor of significance of project quality in the construction projects. As opined by the article, a huge amount of capital, human resources and time are wasted as quality of projecrt deliverables is ruined. The quality of a construction project depends on the specifications and quality of the materials of construction, the standard and maintained specifications of each phase of work, the quality of performance of the labors and the project team members, the process of project monitoring and execution. The quality is a crucial factor of a project as the success of the project depends on the quality of the deliverables of the project. in case of construction projects, the quality of projects renders towards the fact of attainment of the satisfaction of the clients and customers. According to this article, the quality is to be maintained throughout the activities of the conceptual planning, study of the feasibility of the project, design of the structure, procurements and standards of construction materials, construction works, project monitoring, operations related to execution of the project. The article has emphasized the fact that the cost of the construction project increases by 6-15% as the diminished quality of the construction components as well as the process of construction work. The article "Effectiveness of Total Quality Management in the Process of Construction" has highlighted the factors of Management system of project, leadership, teamwork, and performance of individual team members, effective working strategies, knowledge regarding the standards and norms of construction work that affect the construction quality.
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Quality Analysis
The quality management plan s considered an important and integral part of the project management. It prepared in the early stage of a project under defined risk factors. It is worth mention on the fact that, the Quality Management Plan had created as per the ISO-9001 standard (Sangiuliano & Davies, 2018). According to the researchers, this plan takes the measurements during the project managing along with consisted the following chapters:
1. Required quality of the project
2. Controlling and planning
3. Organizational structures
4. Controlling the deliverables qualities
5. Achieves and the files
6. List of the quality forms that need to be used
7. Managing the risk factors
There are the main seven principals of quality management. The descriptions as follow:
1. Customer Focus:
The primary focus of quality management is meeting customer's requirements and exceeding the striving regarding customer s expectation.
Key benefits-
- Increasing customer value
- Increasing customer satisfaction
- Improving customer loyalty
2. Leadership:
Leadership in all stages set up a unity of purpose and directing the created conditions among those people who are determined to achieve the quality objectives in an organization.
Key benefits-
- Increasing the effects and effectiveness of meeting the organizations' quality objectives
- Creating the betterment for the organization's methods
- Improving the communication between functional levels in an organization (Bastas & Liyanage, 2018).
3. People's Engagement
It is essential for the organization to competent the people those are empowered and engaged to deliver the values. Competent empowers and engages the people overall to enhance the organization towards its capability for creating values.
Key benefits
- Improving the organizational understanding regarding quality objectives by the people and increasing the motivation for achieving them
- Enhancing the people involved in improving involvement
- Enhancing personal development along with the initiatives and creativity
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4. Process Approach
Consisting and pricing achieved results that are more efficient during understanding the activity and managing interrelated functions at a coherent system
Key benefits
- Enhancing the ability to focus efforts towards key procedures, opportunities for improving
5. Improvement
Successful companies have an ongoing target for improvement
Key benefits
- Improving performance process as well as the organization's capacity
- Enhancing the root cause by determination and investigation
6. Decision Making
Analyzing the evaluation that is made by decision, data, information for producing desired results
Key benefits
- Improving decision-making methods
- Improving efficient operational effectiveness
7. Relationship Management
For sustainable success, the organization manage their coordination with the suppliers (Majumdar, Kundu & Manohar, 2019).
Key benefits
- Enhancing the organizational performance in order to response the opportunities and constraints
Application of Quality management to project management
Quality management plan is the procedure to make sure that all the activities of project is required to plan; design and implement. Quality management (QM) plan is a constant procedure that begins and finishes with the venture. QM centers around improving partner's fulfillment through constant what's more, steady enhancements to forms, including expelling superfluous exercises; it accomplishes that by the consistent improvement of the nature of material and administrations gave to the recipients (Brack et al., 2015). QM planning determines quality process and policies that is relevant to the project for both the procedure of project and project deliverables. Quality management focus on enhancing satisfaction of stakeholders by incremental and continuous enhancement to the procedure. It also removes unnecessary activities and it also gains that through the continuous enhancement of the quality of services and material provided to the beneficiaries. It is consider that it is not fixing and finding the errors, quality management is the continuous application and monitoring of quality procedures in all aspects of project. In project management, quality management is the procedure and a high quality goods or service that cannot be produced through a defective procedure. QM is a repetitive cycle to measure quality, update procedures, measure, updates procedures until the desired quality is gained.
The major principle of project quality management is to make sure the project would meet or exceed expectations and needs of stakeholders. The project team need to develop a good relationship with the key stakeholders, especially the beneficiaries and donor of the project, to understand what quality means to them. Quality need to be viewed on an equal scope and level, budget and schedule. It is consider that if a project contributor is not satisfied with the quality of how the project is delivering the results, the team of the project would require to create adjustments to budget, cope and schedule to fulfil the expectations and requirement of the donor. It is not enough to deliver the project scope on budget as well as on time, to gain stakeholder satisfaction the project need to develop a good working relation with all the stakeholders and understand the implied requirements.
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Applications of eight principles of Quality management plan are:-
- Customer focus- Companies apply this principle to understand and fulfil the requirements of the present and upcoming expectations and needs.
- Leadership- This principle by company is applied to succeed in various areas. Company succeed when the leaders maintain and establish the internal environment in which staffs could become completely engaged in gaining the objective of organization.
- Engagement of People- Application of this principle help the company to identify achievements who retain staffs, motivate, continuous improvement of their skills and knowledge.
- Process Approach-Through this principle company improve their performance when leaders control and manage the procedures.
- System approach to the management- Through the application of system approach organization sustain success (Leveson, 2015).
- Continuous enhancement-This principle help the organizations respond the changing conditions and help in identify new opportunities. So company apply this principle.
- Factual approach to decision making-Organization apply this principle to gather input from many sources as well as analyze data.
- Mutually beneficial supplier relationships- This application is apply by the organization to manage their relation with the suppliers. It help to feedback and support from the productive and positive involvement.
Proposed enhancements
The significant issues identified in the literature review regarding the quality of construction work are the lower quality of materials, lack of effectiveness of leadership, poor quality of the process of works, lack of feasibility of design, management system and so on. In order to avoid the issue of the quality of construction materials, this could be strategized to purchase the materials stated in the building codes and standards. The materials that match the standards are always superior in quality. With the purpose to avoid the issue of work process, the project tasks are to assessed , monitored and evaluated whether the project tasks match with the standards or not. The corrective measure of poor quality of work process, the laborers are to be introduced with the technologies and effective tools and plants of work, that will increase the quality of their performance as well as the work. With the aim to overcome the issue of employee performance, the laborers are to be given effective training, they are to be taught the technologies and tactics of construction work, additionally, the skilled labors are to be chosen for the construction project.
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Design of a quality management plan
• Purpose of quality management plan:
This quality management plan is developed to ensure the processes and methods of the undertaken construction project. The quality management plan aims to assure the superior quality of outcomes and deliverables of the conducted construction project. This quality management plan is developed with the aim to fill the purpose to meet the specifications determined in the Description of the Work of construction project. The quality management plan will govern the work process of the project after acceptance by the authority.
• Scope of quality management plan:
The following will use the quality management plan:
1. The quality experts, who are in charge of overseeing the construction work
2. All the partners, who are in charge of the preparation of the preparation and amendments of the project deliverables
3. The third parties who are authentically given the responsibility of approving the works of the project deliverables
- Objectives: The quality management plan is developed to fulfill the following objectives:
1. To control the process and stages of planning of the construction project, organizing the project tasks, resourcing the project with human resources, capitals, tools and plants, and monitoring the project tasks till the end of the project
2. Meet the specifications and expectation of the clients
• Quality system review:
The quality system of this construction is planned to be reviewed and discussed in the meetings of the people involved in the project. The following factors are to be reviewed during the project:
1. The outcomes and results derived from the internal audits
2. The outcomes of the project audits
3. The reports of the project deliverables
4. The reports of the project prototypes
5. The corrective measures of the above factors
6. The staff training of the participants of the projects
7. The intensity of the utilized resources per task of the project
• Agenda of the meetings of project quality management
1. The outcomes of project and internal audits
2. The issues related to the quality of project outcomes
3. The corrective measures of the quality related issues
4. The policy related to quality of the project
5. Health and safety related problems of the project
6. The specification of the materials to be used in the construction project
7. The quality of the outcome of the construction project
• Responsibilities of the QAM:
1. Develop the quality management plans for the construction project on the basis of the International Standards
2. Implementation of the quality systems and quality plans in the construction processes and tasks
3. Identify the issues related to the quality of the project deliverables
4. Assessment of the proper implementation of the quality management plans in the construction project
5. To ensure all the project deliverables meet the specification and the expectation of clients
6. Examine the quality of the materials, tools, plants and the performance of the people related to the project
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• Framework of Quality planning
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Quality materials
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Description
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1. Quality standards
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These are the norms that reveals the detailed expectation and specifications what process of construction is to be used
The specification of materials
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2. Guidelines
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Guidelines and principles for the tasks of project, the method of undertaking the project
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3. Checklist
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Checklists to examine and keeping the account of what tasks are done, what tasks have maintained quality, what tasks did not aligned with the proposed quality
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4. Process
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The description of the procedures of project tasks, explanation of the way of conducting the individual project tasks,
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5. Methodology
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This is the compilation of the procedures, tools, techniques, related to the project to assist the project team members for successful execution of the construction project work
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6. User guides
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This is the document of principles, theories, and guidelines for the construction works.
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Quality events
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Quality events
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Description
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1. Review from the experts
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This is the process of reviewing the project deliverables by the quality analyst. This sort of review will to focus on the task's accuracy and quality
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2. Peer reviews
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This is the review regarding the project deliverables provided by the peers. This will demonstrate the alignment of the project deliverables with the specifications, standards and the predetermined structure of the project
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3. Formal inspections
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This is the review provided by the quality inspector who is not included as project team member. The project inspector will gather the statistics related to the construction project and identify the defects related to quality of the construction project.
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4. Standard audit
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This will be carried out in order to assess whether the construction work will align with the specifications provided by the building codes and the standards. The person in charge of this audit will be examining the construction project deliverables minutely and compare with the standards
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5. Review of the process
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This quality event will ensure that all the activities of the construction project will be performed without nay fail. The person in charge of the process review will assess the process of mixing the materials, shuttering, process of casting the slabs, etc so that the structure remains sustainable, quality remains good and the deliverable meet the standards and client satisfaction.
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Quality metrics
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Characteristic of the quality metrics
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Description
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Clarity of definition
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The clarity of definition is crucial as this will make the sense clear what is to be measured.
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Controllability
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The quality metrics will highlight the construction project's controllable aspects
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Measurability
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The metrics of quality plan are able to be measured and will be experimental within an isolated range
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Report
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The definition of the metrics will deliver adequate information, the information will be reviewed and summarized in the form of the line item in the quality report.
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Plan of quality management of construction project
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Deliverables of construction project
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Events of quality management
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Quality materials
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Metrics of quality plan
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Purpose of the quality event
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Primary case study
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Review by the experts
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Template of business case
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All the constituent and elements of the Business case template will be completed
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To assure the accuracy of the information before submitting to the project board
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Business case closing
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Sponsor's formal inspection
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- The template of business case
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sanction by the construction project board
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Assuring that the Busines case is ready to be submitted to the Finance Review Committee
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The plan of project management of this construction work
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Final draft's peer review
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The template of construction project management plan
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- Ensuring the completion of all the template
- Examination of the alignment of schedule of construction project with the timelines contracted
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Final draft review for the construction project
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Program design
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The reviews of the quality experts regarding the Program design
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- The objectives of program
- The guidelines of program
- The examples of previous program design
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- Assessment of the fact that the project design meets with the guidelines of the project
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Alignment with the project objectives, guidelines and accuracy as well
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Sponsor's formal inspection
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- Objectives of construction project
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- Alignment of the project design with the schedule of the project and project guidelines as well
- Alignment of the project design with the objectives of the project
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Alignment with the terms of contract
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Activities of quality management
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1
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Elements of program
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1.1
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Goals, objectives, project deliverables
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1.2
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Roles and responsibilities
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1.3
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Improvement of process
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2
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Preconstruction
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2.1
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Reviewing the specifications
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2.2
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Quality standards
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2.3
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Management of materials
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2.4
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The factors of subcontractors
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3
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Operations related to construction
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3.1
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Process of Quality assurance
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3.2
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Inspection of quality
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3.3
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Verification of materials
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4
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Close out of project
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Conclusion
The study concluded the concept of quality management plans, it is the process to make sure that all the activities of project is required to plan, design and implement. The study also evaluated the seven principles of quality management plan and its application in the organization. The application of the principles increases customer value and satisfaction of the clients. The applications also increase the effects of meeting in the company as well as it also enhances the communication among the functional levels in the company. The quality plan includes the project deliverables, activities, quality metrics, and other factors that are crucial for the quality maintenance of the construction work. The application need to improve the use of application to get more benefit.
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