Master Manager Characteristics

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Question: Gather academic and other materials which reflect your views on 'The Topic':

Understanding the internal environment is a necessary attribute of a modern tourism and hospitality manager

Answer: Academic Article: Strategic Human Resources Management and its Impact on Performance: The Case from Saudi Arabia.

Book:Employee Engagement Through Effective PerformanceManagement.

Discussion topic: Employee management and the role of the manger.

Critical review and analysis: The study was published in 2016. In the research paper, the author shed the light on the HRM strategies which manager can use in order to motivate the employees. The study explores the fact the employee performance is influenced by the role of manger so it is vital the role of manager must be inspiring(M & M, 2018). The HRM manager can initiate the number of strategies such as promotion, upgrading, rearward and so on. But, along with the employee management, it is important for the manager to evaluate his own role(I, 2016).

Quinn's analysis: The Quinn model is precisely based on four major management models which refer toward organizational effectiveness(Said, 2016). The four models explain the role of the manager as a leader who is not only ordering the employees but works as a helper and a team player.

Personal experience: While working part-time and full-time jobs I personally experienced that the manager can affect the performance of employee both positively and negatively according to his attitude and behaviour.

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Academic Articles: Human resource management and employee well-being: towards a new analytic framework.

Book: Religious tourism and pilgrimage management,

Discussion topic: Exhaustion during work,Motivation among employees

Critical Review and Analysis: The research studies discovered that emotional and physical exhaustion among the employees has become very common especially in the hospitality management. The employees always expected to show positive attitude while dealing with the customers, their emotional issues does not get the attention of many researches. The research paper has chosen sensitive topic which needs to attention of the hospitality management. The author has described employee's exhaustion because of overstressed work environment which drained the energy both physically and emotionally(Neerpal & Lee, 2016). Further, burnout at the work place often cause due to extensive physical and emotional exhaustion, at hospitality jobs the work hours are quite strict and the individual hardly find time to relax in work hours this factor leads to burnout(Razaq & Griffin, 2015).

Quinn's Analysis: The competing values of Quinn's model developed from initial research which was conducted on the indicator regarding effective organization. According to the manger model, manger needs to work with team as helper and achiever. 

Personal Experience: While working in the automobile company I have experienced such situation because the job demands to stay alert and stand for most of the time which lead to exhaustion and I often wanted to quite the job because of inflexible work hours.

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Academic Articles: Emotional exhaustion and work attitudes:Moderating effect of personality among frontline hospitality employees.

Book: Strategic Management in Tourism

Discussion topic: Employee motivation

Critical Review and Analysis: The research paper refers toward the role of HRM is developing positive work environment. The role of HRM is vital to eliminate employee dissatisfaction at the work, the organizations should not consider only economic benefits but also the wellbeing of the employees. Companies use certain motivation strategies to encourage the employees to work hard but there is also a need to address the issues they are facing regarding work hours and exhaustion. HR manger could make polices which allows employees to relax by celebrating local events with them and giving them flexible work hours so they do not get tired. These research papers and related sources are highly beneficial for the management of employees(Luiz & Sanchez, 2018)(David, 2017).

Quinn's Analysis: The of human relation model refers toward flexibility and stress cohesion in human resource management. It is most important job of the manger to provide its employees necessary facilities and incentives in order to keep them positively motivated.

Personal Experience: Motivation at the work place is very important, not only monetary incentives but praise apositive comment from the manger can motivate the employees.

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