Critical Analysis - Whitlam Memorial Hospital
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Introduction: Today, with increased challenges in the internal work environment and external work environment, it is found that the role of the Human Resources (HR) department will be vital in all these organizations. They need to formulate appropriate strategies that will allow the employees to perform as per the needs of the organization (Csaszar, 2013).
In addition, they also need to look out for new business models that will guide the employees in the right direction; it might also increase the productivity levels of the employees in a given operational environment of the organization.
Further, it is vital for the senior management to conduct Needs Analysis and thereby determine the major gaps in the current working processes of the organization. It will allow them to determine problems related to - organization structure, issues with employees at their workplace, and other such problems that could disrupt the overall performance of the staff(Csaszar, 2013).
This report will consider a case of a healthcare organization - Whitlam Memorial Hospital (WMH), where the HR team is following the functional structure of the organization. However, it seems that the organization will soon face challenges with this structure in the near future. It is thereby the responsibility of the HR team to revise the current organizational structure and also modify the working policies. It will allow the employees to work as per the future needs and expectations of the organization in a given challenging work environment.
Question 1: Case Study Background information: Whitlam Memorial Hospital (WMH).
Answer: Case Background: In a given case, it is mentioned that Whitlam Memorial Hospital (WMH) is a 130-bed community hospital located in the suburbs of Sydney. The community hospital provides different types of healthcare services to the people that include - emergency medical services, obstetric, surgical, and even acute medical services to the people of a given community.
However, it is observed that in the recent time, the population of the given community has increased in the last 10 years. Thus, the hospital will face challenges to address the healthcare needs of all these people in a given environment. They thereby need to focus on their expansion strategies and simultaneously ensure delivering of quality healthcare services in a given environment.
The senior management of the hospital will be required to restructure the organization and redevelop the medical facilities to focus on the healthcare aspects of the growing population. They thereby will require changing their current organizational structure, training the workforce on the new modules, and even implementing new business frameworks to meet the future needs of the people in a given working environment (Zhou, 2013).
Question 2: Develop a short (1500 word), critical essay-style discussion paper that discusses the strengths and limtations of the current organisational structure in relation to the vision, mission and goals of the WMH.
Answer: Mission, Vision, and Goals - Linked to WMH: The vision of WMH is to provide state-of-the-art healthcare services to all the people that will be visiting the hospital in a given environment. The mission of the hospital is to provide specialist healthcare services and ensure quality for all the services delivered to the patients in a given healthcare environment.
The senior management ensures developing strategic relationships with all the concerned stakeholders of the organization so that they can fulfill their different needs in a given challenging work environment. Now, the key goals of the organization are to develop high performing multidisciplinary teams that will deploy patient-centered approach in their daily routine activities(Zhou, 2013).
It will thereby allow them to provide effective and efficient service to the patients as required, which will subsequently help the patients to get recovered soon. Now, with increased population, the organization is required to change the organizational structure. They will thereby require modifying their existing work strategies and even train the staff in this direction. It will thereby allow the HR department to overcome the workplace issues and simultaneously help the staff to address the needs of people from different perspectives(Zhou, 2013).
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Organization Structure and its Importance
An organization structure refers to connecting different departments and thereby instructing them the different objectives as framed in the present working environment. It will be the responsibility of different departmental leaders to communicate the vision, mission, and the objectives to rest of the working teams in their respective department.
It will thereby allow employees to get aware of their work tasks and also allow them to work as per the expectations of the senior management. The major advantages of formulating an organization structure include - sharing of resources, developing strategic initiatives separately for all the departments, improving communication, minimizing the problems, and also motivating the staff in a given environment (Gupta& Singh, 2014).
However, it can be expensive to the HR team as they need to allocate separate resources to all the functional teams of the organization. In addition, they need to make sure that they overcome the conflicting situations among the staff of different departments at a given workplace in the organization. The role of the supervisors will thereby be important as they need to monitor the different practices and simultaneously fulfill the gaps as identified in the current working processes of the organization(Gupta& Singh, 2014).
Strengths and Weaknesses of Functional Structure: WMH Case Study
In a given case of WMH, it is found that there is functional organizational structure followed by the senior management in a given working environment. It is one of the major organizational structures that are followed in the organizations.
The major advantages include - performing tasks as per the expectations, focusing more on the core functions of the organization, adhering to the organizational guidelines and instructions of the top-level management, and also increasing the productivity levels of the staff in their respective allocated tasks in the organization (Bresman&Zellmer-Bruhn, 2013).
Also, there will be no communication gaps as the employees will be informed about their roles and responsibilities in the organization. However, there are also certain disadvantages associated with this organization structure. These include - lack of coordination among the staff and increased internal disputes among the employees at the given workplace(Bresman&Zellmer-Bruhn, 2013). It will thereby directly effect on their performance.
Thus, the senior management even after deploying the strategies needs to monitor the performance of all the staff members; they need to thereby identify gaps, if any, and accordingly provide recommendations for the future(Bresman&Zellmer-Bruhn, 2013). Only then WMH will be able to address the healthcare needs in a proper way and solve their problems through given healthcare solutions.
Strengths and Weaknesses of New Organizational Structure: WMH Case Study
There are several other types of organization structures designed as per the requirements and changing work scenarios of the organization. It will thereby allow the organization with more flexibility and with more decision-making authority to the staff in the organization. The recommended organization structure for the given WMH case is the divisional structure that will help the organization to fulfill the needs of larger population in a given environment (Jennings, 2015).
It will provide more authority to the ground-level staff and middle-level management that will subsequently reduce time, efforts, and costs associated with the given functional processes. The major advantages of this structure include - developing a better work culture, improving self-sufficiency of the staff, improving dedication of the staff toward the work tasks, and subsequently increasing the motivation levels of the employees in a given working environment(Jennings, 2015).
The senior management on the other hand will be able to focus more on the expansion strategies and might also plan initializing new projects within the hospital to address the healthcare needs of the target population.
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Recommendations: The current report discusses the case of the WMH Hospital, wherein the organization is required to expand, incorporate new healthcare services, and also train the staff on new work modules to address the healthcare needs of the rising population in a given location. It is due to this reason that the hospital has increased the total number of patient-beds from 130 to 250.
The employees on the other hand will even require working in groups and deploying multi-disciplinary work approach to serve better to the patients admitted in a given environment(Jennings, 2015). The HR team on the other hand will be required to guide the employees, implement change management plans, and also motivate them so that they can perform as per the revised needs of the organization.
It is important for the organization to deploy new organizational culture and structure considering the revised needs in the present working environment(Jennings, 2015). Only then they will be able to fulfill the different objectives of the patients and their associates in a given operational environment.
Conclusion: This report identifies the challenges that the organization face due to lack of proper organization structure. It is identified that the WMH Hospital will be required to modify their existing structure so that they can fulfill different needs of the rising population in a given area. In addition, the employees also need to be trained on - new work aspects, communication channels, and decision-making skills so that they can perform as per the needs of the organization (Weigelt& Miller, 2013).
The new recommended organization structure for WMH Hospital is the division structure that will allow more flexibility to the staff, promote delegation of authority, overcome conflicts among staff members, and thereby improve work dedication levels of the employees in a given work environment.
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