Conflict Management in Health Care Organisations Assignment Help
Imagine that you manage a department in a health care organization of your choosing. The organization recently merged with another, layoffs occurred, and departments are now being consolidated. Your department now has employees whose ages span four generations, three different cultural groups are represented, and conflict is brewing between them. The conflict is affecting performance, shift scheduling, and cooperation with other departments.
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Assignment 1
Assessing the situation in the patient care unit in the National Rural Health Alliance
After a new business merger of the National Rural Health Alliance with another reputed healthcare organisation and consolidation of departments, new workplace conflicts came up in front management. The management for the department of patient care especially confronts cultural conflicts, interpersonal problems between different employees. All these problems are accounted for affecting organisational performance, working loads in shift scheduling and cooperation with other functioning departments. After the initial evaluation of these problems and their root causes, it has been pointed out that interpersonal issues have been happening due to the task process and interpersonal disagreements, and interference, negative emotions and others.
On the other hand, cultural conflicts probably are the result of a representation of three different cultural groups in consolidated departments. Possible integrated care program and strategies for reducing team conflicts will be suggested in this study. Plans for team conflicts, cultural conflicts and interpersonal problems will help in dissolving the disturbances in the said health care organisation.
Clear and reasonable expectations, and Smart Goals
After addressing the real conflict situations in this healthcare organisation, smart goals have been formed that will be implemented to restore cohesion, cooperation, and communication in patient care department. Goals are explained below;
• The first goal is to identify specific interpersonal problem-solving skills to modify aversive working environments between employees of different ages.
• The second goal is to improve team working spirit between different cultural groups by developing their competitive nature and organisational morale.
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