Claim Refusal Letter
ENG-1168 Business Communication, Lethbridge College, Canada
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Question 1: Routine/Goodwill
Write a claim letter based on a problem you have experienced with a product or service that was under guarantee or covered by a warranty. In a claim letter, make your request for an adjustment; identify the faulty item or problem and explain logically and specifically why your claim is justified; end positively and pleasantly. Remember to use the direct approach.
Answer: Drivers Co.
11111 Greene Ave.
Olympia, WA 98502
September 17, 2019
XXX ABC, President
AAAA Document Makers
NNN City, MA 34588
Dear Mr. ABC:
Recently, I have purchased a product from your company, by ID "111111" which is of date "18th August 2019". The model name was BBB AND Wires that was sold by the brand wholesaler in the NNN city located in the MA state. It was a frustrating experience as all I did was coordinating with the middlemen and not with the company people. My complaint was not taken seriously, even after so many calls, emails and formally visiting it. The AC unit did not work, even after spending a worth $ 1500 and additional expenses of $900 that involved repairing and Maintainance. Unfortunately, your product has not performed well even after going through the rigorous repairs checks and also them footing the h bills. The AC repairs have costed twice the price of the AC itself. After a lapse of another (7-10 days), another set of the 2 persons visited the premises filing with the PCB of inner unit needs repair and servicing the same would need with additional cost $ 2000 and they even collected the $ 1000 in advance. This resulted in further silence of the 7-10 days.
They continued till late night till 10 P.M. but still unable to manage the A.C to work., so they dismantle the outer unit and took away along with the new compressor with the pretention they would refix workshop in their NNN city to fix it, but whenever I called during those 20 days the Document makers, nothing really happened. So many times, this episode was passed to other people in the office and they bluffedhim in the same manner and helplessly he could not do against them.
In the end, I look forward to your reply along with finding an appropriate resolution to my problem. It would be important to find a resolution to seeking third-party assistance. I am leaving my address and contact details and looking forward to assistance.
Yours truly,
(signature here)
XXX R. ABC
Director
Address Name
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Question 2: Write a claim refusal letter. You are the manager of a technology store. A customer purchased a laptop eleven months ago and is now requesting a full refund because it is malfunctioning. Your store has a one year warranty for laptop performance; however, you have seen the laptop and it certainly was dropped several times. The warranty does not cover damage caused by the customer. In a claim refusal letter, begin with a statement of appreciation, common ground, or understanding; provide a concise and factual explanation; and end in a friendly and confident way. Remember to use the indirect approach.
Answer: XXX ABC, President
AAAA Document Makers
NNN City, MA 34588
Drivers Co.
11111 Greene Ave.
Olympia, WA 98502
September 17, 2019
Dear XXX R. ABC,
Thanks for mentioning your concern to our company and knowing it was a bad experience to purchase a laptop from NNN city. As you know, your purchased laptop was done eleven months ago and it would be inconvenient for us to do a full refund as it has been malfunctioning. As you have known, that particular store has so far been able toonly honor a one year warranty for laptop performance; and as you are aware, there has been so far a laptop that could have dropped several times. With the recent warranty which does not entitle and be able to cover damage that has been done by the customer. It would be appreciative of you if you can check and undermine the facts and explanation related to the givenlaptop purchase.
As you know our customers are important and it would be important to note that we have been able to consider all our customer inquiries, requests, and comments at the best of our interest.
At this point, we would not be able to do a swift action to accommodate your request which would include an entire refund and claims. At the same time, we would like you to be ensured that I would only be able to refund with the Maintainance or repair and would give you discount services for the future.
In the end, we would like to appreciate your contact with the company and as the laptop was malfunctioning due to mishandling, we would like to decline your claims. It would be our best future interest to stay in touch and consider a business with us.
Sincerely,
AAA, President
AAAA Document Makers
NNN City, MA 34588
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Question 3: Persuasive
Write a favour/action request letter to a person in your community inviting him/her to speak to your class on a topic related to the curriculum. Anticipate and include all the necessary details the invitee will need to know to be persuaded to accept your invitation (e.g. purpose, audience profile, date, time, length, place, etc.). In a favour/action request letter, gain favourable attention, persuade the reader to accept, and ask for action. Remember to use the indirect approach.
Answer: Dear AAA,
As a part of the community and as apart of the program committee that would like to cordially invite you on the 38th Annual Meeting within our Computational Linguistics, that would be held at a Hong Kong from October 1--8, 2019. This would be a conference over the best of interest related to how to cater to the people and serve them along with finding a possibility to make the computational linguistics and discussion around the natural language processing. I would like you to be able to guide us and be able to present the most correct facts that can help us to know more future about it. You are cordially invited to talk at the conference and we take ch to invite you personally as an invited speaker. This would be an opportunity to invite for an hour-long discussion that would be 20th October 2019, which would even involve a 10-minute question-answer session.
Yours sincerely
Xyz
Cultural Committee
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