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BUS311 Managerial Communications Assignment - Post University, USA

Assignment Title - Listening and Non-Verbal Skills Presentation

Evaluate and describe your current level of listening and non-verbal skills. Research ways to improve listening and non-verbal skills in a business setting and determine your personal goals of improvement in these skills.

Solution - Listening and Non-Verbal Skills

INTRODUCTION

Communication is a vital aspect of the human life. It is people's way of expressing their emotion, skills and knowledge.

Non-verbal communication plays a significant role in the process of communication as it determines the interpretation of a person regarding others' actions and information.

Non-verbal messages can be conveyed through body language, gestures, facial expressions and eye contact.

Active listening

Active listening is a very important skill for every individual who has contacts with people.

Certain theories of communication, managing techniques and non-verbal communication in business can be used for building communication skills (Tyagi, 2013).

These are very important for the business managers and owners particularly while working with important stakeholders such as employees, suppliers and clients.

Ways to improve Listening in business setting

An individual should concentrate on not talking while another person talks during a conversation (Tyagi, 2013).

During the speech of the other person, it is important to listen without preparing to reply.

Significant time should be taken by the individual to respond.

Significant attention should be paid to the body language of the person.

An individual should demonstrate what he listens and should use his body language to a form that he is listening (Shipley, 2010).

Speech or the communication of the other person should be translated or paraphrased and should be reflected back to them (Conrad and Newberry, 2011).

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Non-verbal communication

Non-verbal communication in business is a strategy of communication which is implemented through touch, movement and gestures (Günhan, Senol and Dogan, 2012).

According to theories of communication, messaging can become stronger by the usage of nonverbal communication (Günhan, Senol and Dogan, 2012).

Greater usage of nonverbal communication can help in building greater level of trust on employees, stakeholders, customers and co-workers.

Ways to improve Non-verbal communication in business setting

An individual should pay attention to the various non verbal signals such as facial expression, eye contact and gestures of a person.

Attention should be paid to the non-verbal behavior and tone of voice of a person.

Voice tones convey several emotions such as sadness, boredom, anger, happiness, etc.

An individual should work upon his body postures in order to improve nonverbal communication.

Personal Goals Of Improvement

I would pay proper amount of attention to the behavior of the person who is speaking

I would try to recognize the feelings of the person who is giving the speech.

I would make proper eye contact while communicating with another person.

During any doubt regarding confusion or inability to understand one another, I would ask questions for clarification.

I would use signals for communication during presentations and while speaking to a large group.

CONCLUSION

In the contemporary business environment, a combination of nonverbal techniques and active listening can help in strengthening the process of communication.

Nonverbal communication and listening skills play an important role in the workplace as co-workers communicate in distinct ways while working in meetings, teams, high authority communications, etc.

The skills should be constantly developed and improved upon in order to enhance the workplace performance.

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