BSBINM501 Manage an Information or Knowledge Management System Assignment Help

This assessment consists of fifteen (15) short answer questions to assess your knowledge of this unit. You must answer all questions. Most questions require short answers although some questions require a more detailed response. You should provide typed responses. You may use various sources of information including: text books, learning workbooks, other documents and the internet and must list your sources.

 Students are required to demonstrate their skills and knowledge on BSBINM501 Manage information or knowledge management system by completing a range of tasks relating to analysis of an information or knowledge management system with which they are familiar. The assessment covers sufficiently the assessment requirements set out for this unit. That's why this can be considered as a holistic assessment Students must record their answers in a separate A4 document and submit by attaching to their cover page.

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Task 1

Executive summary

The report deals with knowledge management system which helping providing better assistance their requirements. The report also deals with CRM management system which helps in conducting their records in an advanced ways. The report dealt information management system that can be measured through KMS, KPI which helps in dealing with records in better ways. The possible improvement can be raised which help in conducting such requirements that are gathered in managing the effectiveness. It is also required for an individual to carry out works which are needed in managing their effectiveness in a better manner.

The Customer relationship management system can help a company in dealing with customer relationship which is required in dealing with the new upcoming goals. The information management system can help in collecting accurate data that are required for analysing the necessities based on it further strategic decisions are made. Customers can provide their proper input which helps the company in mandating CRS.The study focuses on managing the information and knowledge system within the organization thereby relating it its major components. Further, three members of the organisation are chosen for improving the information system. Various performance measures of the management system are taken into account thereby calculating their effectiveness to identify the results better.

Introduction

The information management system in an organisation is necessary as it helps in organising for managing the effectiveness. The information management system is comprised of certain policies andprocedures which are carriedby the organisation for gaining maximum benefit. Customer relationmanagement is maintaining by the organisation for gaining the trust of customers.

1. Components of information or knowledge management system

The components of the information management system are hardware, software, data, processes and many more. It is also required for making useof requirements that help in conducting such researches which can be required in making use of it in an advancedway. As stated by Donate& de Pablo (2015), the improvement can be made through analysing requirements of the company. In storing data has been required which can be conducted that helps in making their necessities that help in making use of data. The designing improvement can be raised which helps in focusing on the use of basic requirements for storing data. The data protection can also be maintained through it (Chuanget al. 2016).

2. Identifying three members within an organisation that can be an information system

Members they can help in analysing the use of information system are stakeholders, employees, as well as the executive officer. The executive officer can deal with the requirements which are crucial in making use of necessities that help in analysing requirements in better ways (Inkinen, 2016). The R$D team is responsible for carrying out such works thatare required for an individual to carry out work in better ways.

Stakeholders

Stakeholders need to analyse the requirement of information management system as it helps the organisation to deal with their necessities. Based on it their further details can be managed it is also required for the in maintaining balance (Chang& Lin, 2015). The balance between the information management system can help stakeholders in identifying issues.

Employees

Employees are required for carrying out such activities which help in managing the records which help in analysing the necessities for carrying out work. As stated by Paréet al. (2015), the employee'sskills can be developed by using an information management system

Executive officer

The executive officer needs to maintain their necessities which help an individual for carrying out their requirements based on it further necessities scan be delivered (Jung & Chung, 2016). It is also required for an individual who is needed for managing company information. The data helps in recording company requirements.

3. Proposal

Customerrelationsystem is specialised customer relationship managementsoftware applications that reused with the handling of companies that are dealing with their customers. As stated by Manogaranet al. (2017), the customer relationshipmanagement is crucial for the organisation as it helps in providing the proper guidance to customers in dealing with new productsand services. CRM helps in saving time and give a proper understanding that can be owned their requirements based on it further deals can be done. CRM needs proper allocation of resources they are

Employees are needed to be provided with proper training that will help in maintaining customer relationship management (Todorovicet al. 2015). It is also required for dealing it their requirements based on it the further requirements which help the organisation to deal with.

4. Email

To
[email protected]
Subject: Promoting the use of knowledge management system

Respected Sir,
I was an employee of your organisation need to state that the information management system help in conducting certain criteria which are required in gathering information and data records can also be maintained.The requirements have been managed with help in conducting CRM in better ways. The requirements which help in conducting their requirementsformanaging the skills based on it the effectiveness hasbeen considered.

5. Identifying performance measures for calculating the effectiveness

The performance can be measured by using skills that are needed in making use of certain factors which helps in conducting their skills in an advanced way (Massaro, Dumay&Garlatti, 2015). It is also required for dealing with the proper management system. It is also required for managing the records which help in conducting the proper requirements in an advanced way.

6. Conclusion

It can be concluded that the information management system can be raised which helps in conducting such records that are needed in managing the proper requirements in an advanced way. The CRM helps in managing customer relationship because it helps in conducting such records in better ways.It can be measured by using KMS for gathering information. The performance of an organisation can be measured through it as it helps in conducting such records based on it the necessities can be gathered in an advanced way.

The improvement in data records is maintained as it helps in conducting such functioning in a better manner. The data records and calculations can be done which are required in conducting their needs in an advanced way. CRM can be measured that is required which helps in conducting such necessities for retaining customers. The requirement knowledge management system has been required in an organisation which is needed in focusing their records. The integrated records can be managed which helps in conducting such effectiveness which is required for CRM in an advanced way. KPI is another measuring system through which performance can be measured. The data protection can be required which helps in analysing the records which help in fouling on their functions in an advanced way. It is also required for a company that helps in dealing with new data as well as records for managing the effectiveness. The effectiveness of the system has been recording that is needed in managing the basic requirements which help in dealing with data management. The KMS system can help an organisation which is required in dealing with the capabilities to carry out the work in better ways.

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