CHCDIV001 Work with diverse people:- This unit CHCDIV001 Work with diverse people explains the skills / knowledge needed to work respectfully with people from diverse cultural groups and social & situations, including Aboriginal and/or Torres Strait Islander people.

• Appreciate diversity and inclusiveness, and their benefits
• Reflect on own perspectives
• Communicate with people from diverse backgrounds and situations
• Promote understanding across diverse groups

CHCDIV001 Work with diverse people - Performance Evidence: - The learners must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit CHCDIV001 Work with diverse people, manage tasks & manage contingencies in the context of the job role. There must be given evidence that the candidate has:

Undertaken a structured process to reflect on own perspectives on diversity

• Recognised and Respected the needs of people from diverse social / cultural backgrounds in at least 3 different situations:
• recognised situations where misunderstandings may arise from diversity and formed appropriate responses
• selected & used appropriate verbal and non-verbal communication

CHCDIV001 Work with diverse people - Knowledge Evidence:- The learners must be able to explore essential outcomes needed to effectively complete tasks outlined in elements & performance criteria of this unit, manage contingencies  and manage tasks in the context of the work role. This may include knowledge of:

• concepts of cultural safety, cultural awareness, and cultural competence and how these impact may have different work roles
• own culture & the community attitudes, policies, language, and structures of that culture and how these can impact on different people and groups
• concepts / definitions of diversity
• features of diversity in Australia and how these will impact different areas of work and life:

• political
• economic
• social
• cultural

Ethical & Legal considerations (international, state/territory, national, local) for working with diversity, how these will impact individual workers, & the consequences of breaches:

• discrimination:
• racial
• age
• sex
• disability

Human rights:

• relationship b/w human needs and human rights
• Universal declaration of human rights
• Approaches, frameworks, and instruments used in the workplace

Rights / responsibilities of employers, workers and clients, with including appropriate action when rights are being infringed / responsibilities not being carried out

Key areas of diversity and their characteristics which are including: (CHCDIV001 Work with diverse people)

• culture, race, ethnicity
• gender, including transgender
• intersex
• religious or spiritual beliefs
• generational
• disability
• sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual

Key aspects, and the diversity, of Australia's Aboriginal and/or Torres Strait Islander cultures, including:

• social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people
• own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services

Potential needs of marginalised groups, including:

• protective factors
• consideration of impacts of discrimination, exclusion, trauma and negative attitudes
• physical, mental & emotional health issues/care needs

Resources that support individuals and organisations to embrace and respond to diversity

• imagery
• language and cultural interpreters

Influences or changing practices in Australia & their impact on the diverse communities that usually makes up Australian society

Impact of diversity practices / experiences on personal behaviour, perception, interpersonal relationships,  & social expectations of others.

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