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Business of IT - Applications basically deals with the in-depth examination of the terms found in the Information Technology Infrastructure Library (ITIL) including its policies, concepts and structure. Under this subject, students are allowed to understand the core principles of ITIL practices including the management of Information Technology (IT) development, infrastructure and operations, thereby preparing them to serve as business managers, IT professionals and business process owners.
Under this course no prerequisites are required and further following competencies are covered:
- Analysis of service process model and the management processes in order to effectively deliver IT services to customers.
- Knowledge about the various processes central to IT service management in order to contextualize each process within an organization's overarching service management approach.
- Analysis of the ITIL Service Lifecycle integrated approach which is essential in providing core value to organizations in order to work effectively on IT teams.
- Detailed analysis of the technical management function, service desk function, the application management function, and the IT operations management function in order to contextualize each function within an organization's overarching service management approach.
- In Depth analysis of the service design, service management, and continual service improvement in order to optimize service value for customers and organizations
- Analyze how different roles and responsible, accountable, consulted, and informed characterizations collectively in order to understand the opportunities and constraints a professional is likely to experience when working on teams in a service management workplace.
- Articulate service management concepts with ITIL vocabulary in order to effectively communicate about IT service management in the workplace.
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